Since the initial release in October of 2020, we have released updates to My Cloud OS 5 every month to respond to customer feedback, address issues, and restore top-used functionality that was omitted from the original release,” a Western Digital representative told PetaPixel. Like all major operating system upgrades, the upgrade from OS 3 to OS 5 introduced new functionality and retired some older features that were infrequently used or had security concerns. “The My Cloud OS 5 release is a major upgrade that comprehensively upgrades the security architecture of the My Cloud operating system. So now it seems that indexing would not stop, and My Cloud mobile app doesn’t work totally.”įor these reasons, many photographers urged each other not to upgrade from OS 3 to OS 5 because of the issues. But I don’t have an option to turn the thumbnail off. I just want my photos to stay safe and I can reach them anywhere (of course with internet). “To be honest, I don’t need a thumbnail at all. So I have at least more than 40,000 photos on hand. I am using HOME-NAS to store and backup my photos. I’m watching the HDD temps closely in case the fan craps out,” said another. “My fans have been running at 10k RPM solid since yesterday afternoon. “I have EX2 Ultra 8TB about 1.2TB of data. According to MacWorld, the integration of cloud services from Google, Dropbox, One Drive, and Adobe were also eliminated.īeyond these issues, photographers in particular reported issues with some who reported unending indexing for thumbnail generation that even froze the devices. ![]() For example, some reported that they could no longer access data via the desktop app, WebDAV, or remote dashboard nor were they able to organize the backups via WD SmartWare or WD Sync.Īdditionally, OS 5 appeared to break numerous third-party apps that were developed for the system. ![]() In a report from MacWorld, some alleged that upgrading required the complete deletion of storage media and that numerous functions that were beloved and used by the community were missing. Not long after OS 5 was released, users began to complain that the upgrade to was causing major usability issues.
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